Galacticast was hosted by LibSyn for the first two-three months of it’s run. However, we found that paying $30-50/month for hosting was ridiculous and quickly switched to Blip, a company that actually listened to our ideas on how a host should be organized.

Since we already had so many videos uploaded to LibSyn and such little extra time to transfer them over to Blip we felt it was easier to just keep paying $5/month to keep our LibSyn account running. Now, after paying them hundreds of dollars over the span of 1.5 years for three different accounts (galacticast, kitkast and coderonin), we’ve decided it’s time to cut the cord.

We’ve already uploaded all our Galacticast videos to Blip and the galacticast LibSyn account is ready to be canceled. Our only issue now is to get a copy of our stats for those first few episodes before we nuke the account. The problem, however, is that their stats are offered in an unprintable flash and as you can see from the below conversation their support team doesn’t pay close attention to the e-mails we send… our main reason for switching to Blip.

On 1/19/07, Casey McKinnon wrote:

Every time I try to print my stats or save them as pdf, this is what I get:

I would like to know how to print all of my stats to date.

Thanks,
Casey

–
Casey McKinnon
Executive Producer, Galacticast

http://www.galacticast.com/

On 1/19/07, Libsyn Support wrote:

You cant print the page due to the fact its flash it wont print. You will need to click the apache logs download the desired month and print that.

Ken

On 1/19/07, Casey McKinnon wrote:

Hi Ken,

That doesn’t work for us and we’ve tried it on multiple browsers (on Mac and Windows XP). Is there any way you can get us the information in a decent visual format (perhaps in Excel)? This information is vitally important to us.

Thank you,
Casey

On 1/19/07, Libsyn Support wrote:

You can download tools that will process the files for you into a readable format. The only think I can think of would to be to highligh all the text and such in stats area and copy and past it into word. It might take a little editing there but that is as far as we would be able to go.

Ken

On 1/19/07, Casey McKinnon wrote:

Maybe you misunderstood our last e-mail. We do not have access to the apache log or xml files. The link from our stats page leads to an empty page. Our only information is coming from the flash stats application that we cannot copy and paste from.

Could you send us the files, or make them available to us?

Thank you,
Casey

On 1/21/07, Casey McKinnon wrote:

I have not heard back from LibSyn in two days and would appreciate it if someone would go through this email in its entirety to solve the issue as soon as possible.

Thank you,
Casey

Ugh… the worst part of dealing with LibSyn is that everytime you send them an e-mail they delete your previous message so they don’t follow the thread of conversation, but reply as if it’s a whole new question.

Wish us luck on getting those stats.